Customer Policy

Due to the current pandemic, the health and safety policy and protocols have been updated, 
​as per the guidance of the IAFMA (Irish Association of Freelance Makeup Artists) and HABIC (Hair And Beauty Industry Confederation, Ireland).

Booking

• You can contact with your requested date HERE.
• Upon confirmation of availability, you will receive a link to pay a small deposit (taken off the total balance) to secure your booking.
• You will then receive your confirmation text with date, time and location. You should also receive a link to this policy.
• Closer to your appt you will receive a reminder text, with a link to the covid19 clearance form which must be filled out before coming to your appointment.
• If you are feeling unwell please reschedule your appointment.
• Extra time is being allotted between appointments to allow for an air gap, for cleaning, and to keep to the capacity of the studio.

At your appointment

• To reduce and control the capacity of the studio please arrive at your designated time. Please also do not bring any additional people in with you.
  • If you are/will be early you are of course welcome to phone and check for early availability.
  • At bridal trials, I always take high quality photos for reference. I would be more than happy to forward them to you so that you can show your friends/family.
• There will be a designated space next to you for your personal belongings, cleaned and disinfected after every appointment.
• You will be provided with hand sanitiser.​
• Christine will be working with PPE, and to the highest hygiene standards.
• During the makeup application, there should be no personal items, eating, chewing gum or blowing noses. If you need to blow your nose there is absolutely no problem, you might just step outside to do so.
• Please pay by card if you can, to keep payments as contactless as possible.
• The makeup station, seats, bathroom and any areas used are cleaned and disinfected after every appointment.
• All products and brushes are cleaned and disinfected after every use.
• Prices have increased slightly to reflect the elevated standards to ensure your safety. An updated price list is available HERE.

Weddings 
(& other callout bookings)

• The covid19 clearance form must be completed by each person to have makeup done.
• An empty room with an openable window, will need to be designated (separate from hair or other setups) for Christine to setup a clean zone and work with 1 client at a time.
  • If the area is open plan: a space in front of a window, 4metres from others (to allow space to move and work within the clean zone while remaining 2m from others), will be needed.
• Upon arrival Christine will set up with cleaned and disinfected equipment.
• Each client will be provided with hand sanitiser. 
• Christine will be working with PPE, and to the highest hygiene standards.
• Within the clean zone and during the makeup application, there should be no personal items, eating, chewing gum or blowing noses.
• The setup will be cleaned and reset between each client.
• All products and brushes are both deep cleaned and disinfected after every use.
• Due to the increased amount of procedures and disinfection protocols during the application, a little more time than usual will be needed. 
• Prepayments or contactless card payments can be arranged to pay the balance.
• Due to working with PPE, Christine may need to take brief breaks for fresh air and water intake.​​

Overall

• Your health & safety, comfort, and experience is always of the utmost importance. If you have any questions or concerns please do not hesitate to reach out.
• As always, the makeup service is tailored to you and your style. This remains unchanged and the goal is always to have you not only look amazing, but feel amazing.